Answers to Common Questions

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Pre-Sales Question?

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Frequently Asked Questions

Here are the questions we most commonly receive. If you have a question that’s not listed here, please contact us so that we can get it answered for you. We look forward to earning your business.

STAG was founded with one purpose — craft the finest men’s grooming products, using nothing but the highest quality ingredients. From our beard oils, balms, and washes, to our pre-shave oil, shaving creams, and after-shave lotions, you can trust you’re purchasing products made with passion, pride, and care.

We get asked a lot, “What sets STAG apart from the competition?” The answer to that question is two-fold.

  • One, we only use the best ingredients when manufacturing our products. While many companies use inexpensive carrier oils and base butters to maximize profits, we source our ingredients only from reputable suppliers and we make the additional investment in higher-quality oils, etc. that are usually found only in high-end grooming products. We don’t however pass the additional manufacturing costs on to our customers. Our product price points are often comparable to or less expensive than our competitors. We also use no harsh chemicals or preservatives which are commonly found in mass-produced products found on retail shelves.
  • Two, our products come in unique, irresistible scents that you won’t find anywhere else. We invite you to review our customer feedback and you’ll notice that one of the most common forms of praise we receive is in regards to how amazing our products smell.

Each product page has information about the product, its suggested use, and its ingredients. As always, if you ever have any questions, please contact us.

Transparency is extremely important to us and so is using all-natural ingredients that are both safe and beneficial to our customers. We do not put anything in our products that we would not put on our own skin, and yes, all of us here at STAG proudly use our products. We’ve created an Ingredients page so that you can learn more about each of the ingredients that go into making STAG a truly premium brand.

The first time you place an order, you’ll be prompted to setup a STAG account. (This involves no additional steps in the order process other than providing your email address and choosing a password.) By setting up an account, you can view your current order status and access your previous orders.

Customers may cancel their order prior to it being shipped. If your order status shows “Processing”, then you may still cancel the order. However, once your order shows “Shipped”, the order can no longer be canceled. Please see our Terms of Use for more information on order cancellation and refunds.

Yes, STAG is a direct sales company with Independent Sales Representatives located throughout the United States. Click here to learn more. Independent Sales Reps receive special, wholesale pricing on our entire line of premium products.

We are committed to protecting the security of your personal information. All electronic transactions conducted through our website are done so through the use of 256-bit encrypted Secure Socket Layer (SSL) protocol. Please see our Privacy Policy for more information on the collection and use of your personal information.